Change of Claims Arrangements – Effective 1/1/22

Following a comprehensive review of our claims service, we have decided with effect from 1/1/22 to partner with FMG to draw upon their claims handling expertise for commercial insurer clients. The change applies to all new claims reported on or after the 1/1/22. Our existing claims arrangement for any claims reported prior to the 1/1/22 remain the same and will continue until these claims have concluded.

FMG have over 35 years’ experience in providing claims management and vehicle repair in the UK, serving blue chip customers, leasing Providers, motor Insurers, Highways England and several Police forces. They currently manage over 600,000 Vehicles/160,000 Incidents per annum via their 24/7/365 in-house service centre in the UK.  FMG have a comprehensive BS 10125 certified repair network for Car, Van, HGV, and specialist repairs which include 280+ fixed repair partners and extensive mobile repair capabilities.

FMG claims handling stats

Century Claims Reporting Procedure 

It is essential all claims are reported as quickly as possible, irrespective of who was to blame for the incident and regardless of whether there is any intention to claim for any damage to the policyholder’s vehicle.

To report a new incident or discuss an existing claim call the 24/7/365 Claims Helpline on 0344 243 8853 or email via email .  Our incident report form can be found on our website.

Existing queries for claims reported prior to 1/1/22 should continue to be directed to the 24/7/365 Claims Helpline 0330 1593 887.All claims correspondence should be emailed to

Reduced Excess for Fast Reporting of Incidents

Century Underwriting recognise the importance of early reporting of incidents to provide a first-class service and to manage costs effectively.  Therefore, with this in mind and to reward policyholders who are able to report incidents at an early stage we offer the opportunity to reduce the primary policy excess applicable to the claim.

To qualify for a 50% reduction in the primary excess applicable to the claim, the incident must be reported immediately or at the very latest within 24 hours of the incident occurring. Please refer to the policy wording for full details.