Simple. Straight Forward. Direct.
Century understand that claims handling is the single most important aspect of an insurer’s service. So, you can rest assured in our first class claims service.
Claims Process
We have worked closely with our markets to ensure you can have complete confidence in our claims service. From the moment we are notified, we will work with you to resolve your claim in the quickest, most efficient manner possible.
Furthermore, to reduce Third Party claim costs, we reward our clients for speedy claims notification by reducing their own damage excess by 50% if they notify a claim within 24 hours of the incident.
As such, it is essential that all claims are reported as quickly as possible, irrespective of who was to blame for the incident and regardless of whether there is any intention to claim for damage to the policyholder’s vehicle.
Our UK based claims team are available 24 hours a day, 365 days a year. Our team will:
- Efficiently take full details of the incident
- Confirm policy cover and limits
- Arrange access to our Approved Repairer network or agree repairs where appropriate
- Provide contact details and outline the next steps to help guide you through the process
REPORT A CLAIM
24 HOURS A DAY, 365 DAYS A YEAR
In the event of an accident, loss or damage occurring which may give rise to a claim please call the Century Claims Helpline immediately
Alternatively, incidents can be notified via email centuryclaims@fmg.co.uk using our incident report form which can be downloaded here.
Motor Fleet Claims Experts
Century have partnered with FMG to provide specialist claims handling services for all our motor fleet policies.
FMG have over 35 years’ experience in providing claims management and vehicle repair in the UK, serving blue chip customers, leasing Providers, motor Insurers, Highways England and several Police forces. They currently manage over 600,000 Vehicles/160,000 Incidents per annum via their 24/7/365 in-house service centre in the UK.
FMG have a comprehensive BS 10125 certified repair network for Car, Van, HGV, and specialist repairs which include 280+ fixed repair partners and extensive mobile repair capabilities.
All FNOL are handled by their UK based service which is operational 24 hours a day, 365 days a year. Their team is therefore always on hand to deliver outstanding customer service, offering simple incident notification and hassle-free repairs and recovery. To reduce Third Party claim costs, we reward our clients for speedy claims notification by reducing their own damage excess by 50% if they notify a claim within 24 hours of the incident.
Existing Claims (Pre 2022)
Queries relating to claims logged before 1/1/2022 should be directed to our previous Claims Helpline – 0330 1593 887
Working Together
We want you to know what to expect from us when making a claim. And know who will be providing services to you. Crucially, we work together to decrease the risks to your business, the cost of your claims, fleet downtime and your premium.
By working together we can…
- Minimise claims costs and the impact to your business.
- Identify and protect your business from claims fraud.
- Positively affect your claims costs, loss ratios and consequently next year’s premium.
- We understand the importance of keeping you updated throughout the lifetime of the claim. To ensure this happens we will contact you at key stages of the claim.