Simple. Straight Forward. Direct.

Century understand that claims handling is the single most important aspect of an insurer’s service. So, you can rest assured in our first class claims service.

Claims Process

We have worked closely with our markets to ensure you can have complete confidence in our claims service. From the moment we are notified, we will work with you to resolve your claim in the quickest, most efficient manner possible.

As such, it is essential that all claims are reported as quickly as possible. Our UK based claims team are available 9am – 5pm, Monday – Friday. Our team will:

  • Efficiently take full details of the incident
  • Confirm policy cover and limits
  • Provide contact details and outline the next steps to help guide you through the process



In the event of an incident which may give rise to a claim please call the Century Claims Helpline immediately.

You can also notify us of a claim via email.

Specialist Claims Handling

Century handle all Property & Liability claims directly – including Liability, Contract Works, Property Owners & Professional Risks insurance policies.

Combining specialist commercial knowledge with our human touch to insurance, you can rest assured your claim will be handled proactively and efficiently from start to finish.

Existing Claims

All existing claims queries or any third party / representatives should be directed to the Claims Helpline – 01245 905 114

Working Together

We want you to know what to expect from us when making a claim. And know who will be providing services to you. Crucially, we work together to decrease the risks to your business, the cost of your claims, impact felt and your premium.

By working together we can…

  • Minimise claims costs and the impact to your business.
  • Identify and protect your business from claims fraud.
  • Positively affect your claims costs, loss ratios and consequently next year’s premium.
  • We understand the importance of keeping you updated throughout the lifetime of the claim. To ensure this happens we will contact you at key stages of the claim.